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Help Center

Frequently Asked Questions

Orders placement

Order Status & Tracking

I received only part of my order. What's happening?

How to change, update or cancel an order

What do I do if I received a defective order?

Returns and Refunds

Payment Methods

Shipping Times, Costs and Separate Shipping

International taxes | Customs fees

What's your Privacy Policy?

Where are you located?

How is the product made? Where do the materials come from?

How do I make sure I order the right size?

Where can I see or test a product sample?

Can a loyal customer get a discount?

When is the next promotion? I just missed the last one :-(

How do I contact your company if my question isn’t answered here?