COVID-19 Pandemic Updates

COVID-19 pandemic updates for Caffeination World customers

 

Dear Coffee Lovers Nation,

We hope you, your family, and friends are well.

The Caffeination World team is working hard to make sure we continue delivering high-level service despite the current market environment.

We believe that if we can give you one less thing to worry about, we are achieving our vision to better people's lives.

Order fulfillment time:

The Caffeination World is a significant operation, and we still see long fulfillment and shipping times from our suppliers, business partners and industry-wide.

Customer support:

Our support team is working hard to support our customers. Our average email response time has increased to about 36 hours, while the chat/Messenger support was limited to a specific time-frame, Monday to Friday only.

Be prepared for delays:

Note that order fulfillment and shipping will take longer than usual until Covid-19 is controlled. 

What we are doing about it:

This is a difficult time for everyone, and we're working hard to adapt to this new reality. We will continue to share information on this page, so check back often.

 Thank you for understanding and your support.

 - The Caffeination World Team